Store Hours
Mon-Fri: 9AM to 6PM
Saturday: 10AM to 2PM
Sunday: CLOSED
Wiregrass Wireless
1558 Montgomery Hwy
Dothan, AL 36303
334-405-9812
asands@wiregrasswireless.com
TERMS & CONDITIONS
Wiregrass Wireless Service
Please read and understand these Terms & Conditions very carefully. By accepting these terms and conditions, they become a legally binding agreement (“Agreement”) between you and Wiregrass Wireless. The Agreement contains important information pertaining to your legal rights and limitations on the use of the Wiregrass Wireless Service.

By purchasing and/or activating a Wiregrass Wireless phone, or activating Wiregrass Wireless service on a CDMA phone and/or using any Wiregrass Wireless service (“Service”), the customer (“You”) acknowledges and agrees to the following terms and conditions:

ACTIVATING AND REPLENISHING YOUR ACCOUNT
In order for you to use your airtime minutes using the Wiregrass Wireless Service you must establish and add a plan to your Wiregrass Wireless Account. Your Account is identified by the phone number assigned to you. You add minutes to your account when you replenish it. Replenishment can take place in one of the following ways:

A. Purchase a Wiregrass Wireless plan from a Wiregrass Wireless corporate store; or
B. Purchase a Wiregrass Wireless Prepaid phone card from an authorized dealer and activate via the instructions on the card; or
C. Purchase a plan from an authorized Wiregrass Wireless dealer; or
D. Purchase a plan from and activate through this website.

You must accept the Wiregrass Wireless telephone number assigned to your Wiregrass Wireless account at the time of activation. You have no rights in the telephone number we assign to you except for any right you may have to port it to another provider.

Wiregrass Wireless Minutes
Once your account is activated, a monthly plan will be added to the phone number assigned to the handset you purchased. Once activated, the number of minutes assigned to the account will be available for use with the Wiregrass Wireless Service subject to any charges that are incurred due to use of Service or other fees as applicable. The balance on your Wiregrass Wireless account cannot be refunded, nor can it be split, transferred, or redistributed to another Wiregrass Wireless account. Your Wiregrass Wireless airtime and minute balance can only be used with the Wiregrass Wireless Service, and cannot be used with or transferred to any other Wireless or cellular service.

AIRTIME RATES
Wiregrass Wireless Account balance is issued and maintained in US dollars. You will have access to Wiregrass Wireless Service only when you have an active monthly plan on your Wiregrass Wireless account. You must add a new Wiregrass Wireless monthly plan to your Wiregrass Wireless phone line in a timely manner before the expiration of the Service Extension Date (as defined below). Your monthly plan is determined based on the face value of the Wiregrass Wireless Monthly Plan you purchase. A list of the current monthly plans are available on our website.

Wiregrass Wireless’s Right to make changes
Unless otherwise prohibited by law, Wiregrass Wireless reserves the right to change prices or the use of the Wiregrass Wireless Service in this Agreement at any time and without notice to you. You must refer to our website page Terms of Service for an updated version of these terms and conditions.

AIRTIME MINUTES
Each Wiregrass Wireless Monthly Plan, Prepaid Card or PIN identifies the number of minutes available for using the Wiregrass Wireless Service. The airtime minutes are available for your use for a period of 30 days beginning on the day that you purchase and activate the card and add the minutes to your Wiregrass Wireless account. You may purchase a monthly plan before the expiration of your current plan which will stack the new plan so when your current plan expires your stacked plan will begin without any disruption in your service.

COVERAGE
Coverage maps are available on our website on our Home Page. This map is for informational purposes only. Wiregrass Wireless does not guarantee coverage or service availability. Even within a coverage area, other factors not under Wiregrass Wireless’s control may interfere with your actual service. Actual coverage and service areas may vary from the maps and may change without notice.

UNINTENDED USE
All Wiregrass Wireless handsets are sold for exclusive use with Wiregrass Wireless service. Improper, illegal, or unauthorized use of your Wiregrass Wireless service or handset may result in immediate termination of Service. You agree not to change, alter, or tamper with your Wiregrass Wireless handset or the software used in conjunction with it, enter fraudulent PIN numbers, engage in any other unauthorized or illegal use of the service, assist others in such acts, or to export Wiregrass Wireless handsets outside of the United States. These acts violate Wiregrass Wireless’s rights and could violate state and federal laws. Wiregrass Wireless will prosecute violators to the full extent of the law.
You agree not to resell our service to someone else without our prior written permission.
You also agree that your Handset will not be used for any other purpose that is not allowed by this Agreement or that is illegal.
You agree that you won’t install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate a transmitted RF signal.
We can, without notice, limit, suspend, and deactivate your account or any agreement with you for these causes, or any other good cause s which include, but are not limited to:
if you:
1. Breach this Agreement;
2. Enter fraudulent PINs to access the Wiregrass Wireless Service;
3. Allow anyone to tamper with your Handset;
4. Export the Wiregrass Wireless Handset outside the United States; or if you or any user of your phone:
5. Threatens or commits violence against our representatives;
6. Uses vulgar and/or inappropriate language toward our customer service representatives;
7. Harasses our Customer Service representatives;
8. Interfere with our operations;
9. “Spams,” or engages in other abusive messaging or calling;
10. Modifies your Handset from its manufacturer’s specifications; or

11. uses the service in a way that adversely affects Wiregrass Wireless Service or other customers. We can also temporarily limit your service for any operational or governmental reason.

International use is strictly prohibited on Wiregrass Wireless’s service.  Dialing and/or receiving international calls and/or texts may result in permanent suspension due to violation of terms of use.  In the event your service is supended for violation of terms of use a refund for purchased plans will not be issued.

WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. THIS DOES NOT DEPRIVE YOU OF ANY WARRANTY RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE.

We do not control the sale policies of our dealers or other third parties. Therefore, any refunds for handsets or accessories purchased from a Wiregrass Wireless dealer (whether the dealer is authorized to sell such handsets and accessories or not) or from any other source other than Wiregrass Wireless directly, are at the sole discretion of such seller. We will not issue refunds for any handsets or accessories sold by any third parties, including any handsets or accessories& sold by any Wiregrass Wireless dealers.

THE CUSTOMER
You represent that you are at least 18 years old and have the legal capacity to accept this Agreement. If you are ordering for an organization, you are representing that you are authorized to bind it, and where the context requires, “you” means the organization.

MISCELLANEOUS
A waiver of any part of this Agreement in one instance is not a waiver of any part or any other instance. You can not assign this Agreement or any of your rights or duties under it. We may assign all or part of this Agreement without notice.

NOTICES ARE CONSIDERED DELIVERED WHEN WE SEND THEM BY EMAIL OR FAX TO ANY EMAIL, TEXT MESSAGE OR FAX OR CELL PHONE NUMBER YOU HAVE PROVIDED TO US, INCLUDING YOUR Wiregrass Wireless ACCOUNT NUMBER OR 3 DAYS AFTER MAILING TO THE MOST CURRENT BILLING ADDRESS WE HAVE ON FILE FOR YOU, IF BY US, OR TO THE CUSTOMER SERVICE ADDRESS ON YOUR MOST RECENT BILL, IF BY YOU.

If any part of this Agreement is held invalid, that part may be severed from this Agreement. This Agreement and the documents to which it refers form the entire agreement between us on their subjects. You can not rely on any other documents or statements on those subjects by any sales or service representatives, and you have no other rights with respect to service or this Agreement, except as specifically provided by law.
Store Hours
Mon-Fri: 9AM to 6PM
Saturday: 10AM to 2PM
Sunday: CLOSED
Wiregrass Wireless
1558 Montgomery Hwy
Dothan, AL 36303
334-405-9812
asands@wiregrasswireless.com