Types of Personal Information we collect:
All of the following categories constitute Personal Information.
Customer Identifiable Information
As the term suggests, "customer identifiable information" is a portion of the personal information which can be associated with a specific individual, entity or device. Examples include customer name, date of birth, address, telephone number, e-mail address, device ID and geolocation. The collection of customer identifiable information is a critical element in Wiregrass Wireless's day-to-day operations in order to conduct business and offer services and to maintain the highest level of customer service for all customers and website visitors. Wiregrass Wireless endeavors to safeguard the customer identifiable information obtained from its website users and visitors (collectively, "customers") from any unauthorized intrusions.
Wiregrass Wireless collects credit card information, including account number, card holder name and address for payment of products and services purchased by customers.
Note: Wiregrass Wireless does not have access to the content of private e-mail communications and text messages that are transmitted using Wiregrass Wireless services.
How information is collected:
We collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide. You supply information to us when you use our products and services, when you visit our web site, make a purchase from us, or when you establish or modify an online account. Additionally, you may also provide us with information when you interact with our customer service representatives or participate in online surveys.
How information is used:
Wiregrass Wireless uses your information for various purposes, including but not limited to, billing purposes such as the auto-refill program, to provide or change service, to anticipate and resolve problems with your service, or to inform you of products and services that better meet your needs. This means that Wiregrass Wireless may use your information in conjunction with information available from other sources, to market new services that may be of interest to you. We also use your information for market research, and for optimizing our systems in order to deliver the best customer experience possible.
Wiregrass Wireless uses mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Your wireless number may be appended in the context of text messaging services operated by third party vendors. These vendors directly contact customers on behalf of Wiregrass Wireless, via text messages, with a series of marketing materials, reminders, etc. An opt-out mechanism is provided in these messages in compliance with applicable laws.
Wiregrass Wireless may, however, use and/or disclose customer identifiable information to a third party:
to investigate and help prevent potential fraud, other unlawful activity or activity that threatens a service network;
as required by law, such as to comply with a subpoena, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
to any other third party with your prior consent to do so;
if Wiregrass Wireless is involved in a merger, acquisition, or sale of all or a portion of its assets.
How long your information is retained:
We will retain your information only as long as needed for business, tax and/or legal purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will destroy your information once it is no longer needed.
How Customers and Visitors can restrict and protect information use:
Declining e-mail offers
Wiregrass Wireless will only send our customers e-mail regarding promotional offers or other news if a customer grants us permission to do so and provides an email address. A customer has the right to choose not to receive Wiregrass Wireless e-mail direct marketing communications by opting-out or unsubscribing. A customer can opt-out or unsubscribe from our e-mail list by clicking on the unsubscribe link found at the bottom of every message or promotion delivered electronically to our customers. Upon such election, Wiregrass Wireless (a) will not contact that customer directly with Wiregrass Wireless promotional messages, and (b) will not use customer identifiable information obtained from that customer's registration to contact that customer with Wiregrass Wireless product or service messages.
Wiregrass Wireless has gone to great lengths to implement technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or improper use. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Wiregrass Wireless, based on its judgment, will continue to enhance its security procedures as new technology becomes readily available. However, since there is no such thing as "perfect Internet security," Wiregrass Wireless cannot guarantee 100% security. If you have any questions about security on our website, you can contact us at privacy@Wiregrass Wireless.com.
Your California Privacy Rights
California Web Site Data Collection & “Do Not Track” Notices
Web Site Data Collection: Wiregrass Wireless does not knowingly allow other parties to collect personally identifiable information about your online activities over time and across third-party web sites when you use our websites and services.
California customers who wish to request further information about our compliance with these requirements or have questions or concerns about our privacy practices and policies will find the contact information at the end of this policy.